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20px;display:flex;flex-direction:column;transition:all var(--transition);box-shadow:0 4px 16px #0f172a0a;position:relative}.support-channel-card:hover{transform:translateY(-4px);box-shadow:0 16px 36px #0f172a17}.channel-icon-wrap{width:52px;height:52px;border-radius:14px;display:flex;align-items:center;justify-content:center;margin-bottom:16px}.icon-green{background:#dcfce7;color:#16a34a}.icon-blue{background:#dbeafe;color:#2563eb}.icon-amber{background:#fef3c7;color:#d97706}.icon-red{background:#fee2e2;color:#dc2626}.channel-badge{font-size:11px;font-weight:800;text-transform:uppercase;letter-spacing:.04em;padding:3px 8px;border-radius:6px;display:inline-block;align-self:flex-start;margin-bottom:10px}.channel-badge.green{background:#e8f5ee;color:#145a3c}.channel-badge.blue{background:#eff6ff;color:#1e40af}.channel-badge.amber{background:#fffbeb;color:#b45309}.channel-badge.red{background:#fef2f2;color:#b91c1c}.channel-title{font-size:19px;font-weight:800;color:var(--ink);margin-bottom:8px}.channel-desc{font-size:13.5px;color:var(--ink-muted);line-height:1.5;margin-bottom:16px;flex-grow:1}.channel-meta{font-size:12px;font-weight:600;color:var(--ink-faint);margin-bottom:16px;padding-top:12px;border-top:1px dashed #E2E8F0}.channel-btn{width:100%;padding:11px 16px;font-size:13.5px;font-weight:700;text-align:center;justify-content:center;border-radius:12px}.channel-btn-red{color:#dc2626;border-color:#fca5a5}.channel-btn-red:hover{background:#dc2626;color:#fff;border-color:#dc2626}.support-sla-banner{background:linear-gradient(135deg,#0f172a,#1e293b);color:#fff;border-radius:20px;padding:24px 32px;display:flex;align-items:center;justify-content:space-around;margin-bottom:48px;box-shadow:0 10px 30px #0f172a26}.sla-item{display:flex;flex-direction:column;align-items:center;text-align:center;gap:4px}.sla-val{font-size:24px;font-weight:800;color:#34d399;letter-spacing:-.01em}.sla-lbl{font-size:12.5px;color:#94a3b8;font-weight:600}.sla-divider{width:1px;height:38px;background:#ffffff1f}.support-ticket-section{background:#fff;border:1px solid #E2E8F0;border-radius:24px;padding:40px;margin-bottom:48px;box-shadow:0 10px 30px #0f172a0d}.ticket-header{text-align:center;max-width:640px;margin:0 auto 36px}.ticket-header h2{font-size:32px;font-weight:800;color:var(--ink);letter-spacing:-.02em;margin-bottom:10px}.ticket-header p{font-size:15px;color:var(--ink-muted)}.support-form{display:flex;flex-direction:column;gap:20px}.form-row{display:grid;grid-template-columns:1fr 1fr;gap:20px}.form-group{display:flex;flex-direction:column;gap:6px}.form-group.full-width{grid-column:1 / -1}.form-label{font-size:13px;font-weight:700;color:var(--ink-soft)}.form-input,.form-select,.form-textarea{width:100%;padding:13px 16px;font-size:15px;font-family:inherit;color:var(--ink);background:#f8fafc;border:1.5px solid #CBD5E1;border-radius:12px;transition:all var(--transition);outline:none}.form-input:focus,.form-select:focus,.form-textarea:focus{background:#fff;border-color:var(--primary);box-shadow:0 0 0 3px #145a3c1f}.form-textarea{resize:vertical;min-height:110px}.role-selector-pills{display:flex;flex-wrap:wrap;gap:10px}.role-pill{padding:9px 16px;background:#f1f5f9;border:1.5px solid #CBD5E1;color:var(--ink-soft);font-size:13.5px;font-weight:600;border-radius:9999px;cursor:pointer;transition:all var(--transition)}.role-pill:hover{background:#e2e8f0}.role-pill.active{background:#145a3c;color:#fff;border-color:#145a3c;box-shadow:0 4px 12px #145a3c40}.priority-options{display:flex;flex-wrap:wrap;gap:12px}.priority-label{display:flex;align-items:center;gap:8px;padding:10px 16px;background:#f8fafc;border:1.5px solid #CBD5E1;border-radius:12px;font-size:13.5px;font-weight:600;color:var(--ink-soft);cursor:pointer;transition:all var(--transition)}.priority-label input{cursor:pointer}.priority-label.checked{background:#eff6ff;border-color:#3b82f6;color:#1e40af}.priority-label.priority-urgent.checked{background:#fef2f2;border-color:#ef4444;color:#b91c1c}.form-footer{display:flex;flex-direction:column;gap:12px;align-items:flex-start;margin-top:8px}.submit-ticket-btn{padding:14px 28px;font-size:15px;font-weight:700;border-radius:12px;cursor:pointer}.form-notice{font-size:12px;color:var(--ink-faint)}.ticket-success-box{text-align:center;padding:30px 20px;max-width:600px;margin:0 auto}.success-icon-wrap{width:72px;height:72px;background:#dcfce7;border-radius:50%;display:flex;align-items:center;justify-content:center;margin:0 auto 20px}.ticket-id-badge{display:inline-block;background:#f1f5f9;border:1px dashed #94A3B8;color:#0f172a;padding:8px 18px;border-radius:8px;font-size:15px;margin:12px 0 16px}.ticket-success-desc{font-size:15px;color:var(--ink-muted);line-height:1.6;margin-bottom:20px}.ticket-next-steps{background:#f8fafc;border:1px solid #E2E8F0;border-radius:12px;padding:16px;text-align:left;font-size:13.5px;color:var(--ink-soft);display:flex;flex-direction:column;gap:8px}.faq-category-pills{display:flex;justify-content:center;flex-wrap:wrap;gap:8px;margin-bottom:24px}.faq-cat-btn{background:#fff;border:1.5px solid #CBD5E1;color:var(--ink-soft);font-size:13px;font-weight:700;padding:8px 16px;border-radius:9999px;cursor:pointer;transition:all var(--transition)}.faq-cat-btn:hover{background:#f1f5f9}.faq-cat-btn.active{background:#145a3c;color:#fff;border-color:#145a3c}.support-faq-grid{max-width:900px;margin:0 auto 48px}.faq-no-results{text-align:center;padding:30px;background:#fff;border:1px dashed #CBD5E1;border-radius:16px;color:var(--ink-muted)}.support-bottom-cta{background:#fff;border:1.5px solid #E2E8F0;border-radius:20px;padding:32px 36px;box-shadow:0 4px 16px #0f172a0a}.bottom-cta-inner{display:flex;align-items:center;justify-content:space-between;gap:24px}.bottom-cta-inner h3{font-size:22px;font-weight:800;color:var(--ink);margin-bottom:6px}.bottom-cta-inner p{font-size:14.5px;color:var(--ink-muted)}.bottom-cta-actions{display:flex;gap:12px;flex-shrink:0}@media(max-width:1024px){.support-channels-grid{grid-template-columns:repeat(2,1fr);gap:16px}}@media(max-width:768px){.support-main{padding:16px 14px 60px}.support-hero{margin:12px auto 32px}.support-hero-title{font-size:28px;line-height:1.25}.support-hero-sub{font-size:14.5px;margin-bottom:20px}.support-search-input{padding:13px 40px 13px 44px;font-size:14.5px}.support-channels-grid{grid-template-columns:1fr;gap:14px;margin-bottom:30px}.support-sla-banner{flex-direction:column;gap:18px;padding:22px 20px;border-radius:16px}.sla-divider{width:60%;height:1px}.support-ticket-section{padding:24px 16px;border-radius:18px}.ticket-header h2{font-size:24px}.form-row{grid-template-columns:1fr;gap:14px}.role-selector-pills{gap:6px}.role-pill{font-size:12px;padding:7px 12px;width:100%;text-align:center}.priority-options{flex-direction:column}.priority-label,.submit-ticket-btn{width:100%}.bottom-cta-inner{flex-direction:column;text-align:center}.bottom-cta-actions{width:100%;flex-direction:column}.bottom-cta-actions .btn{width:100%;text-align:center;justify-content:center}}